iHub Global Refund Policy
HeliumTrack Software Refund Policy
HeliumTrack, heliumtrack.com, and heliumtrack.app is operated by iHub Global LLC.
We offer a full money-back guarantee for the the subscription of the HeliumTrack software when requested within 14 days of the purchase date. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase.
After the 14-day period you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs.
If you would like to cancel your HeliumTrack Subscription you may do so by going to: https://app.ihub.global/account/subscriptions
iHub Global Hotspot Application / Order Fee
You can cancel your hotspot application at any point and receive a full refund for the application fee no questions asked, unless you have either:
Already used the voucher code provided for your 3rd party antenna.
The hotspot has already been shipped to you.
If either of the above actions occur, we will not be able to provide a refund for the $99 application fee.
If you would like to cancel and refund your hotspot application order fee you may do so by going to: https://app.ihub.global/hotspot-app/cancel